Glossary

Policy document

Also called policy bond, contract.

The contract itself. The only document that states what you have actually bought.

The policy document sets out the terms, exclusions, conditions and benefits of your cover. It is issued after the insurer accepts the application.

Where anything on a website, a brochure or in conversation differs from the policy document, the policy document governs. It is also the trigger for the free-look period, which runs from the date you receive it.

Related terms

  • Free-look period A window after receiving the policy document in which you can return it and cancel.
  • Exclusion A circumstance in which the policy will not pay.

Back to the glossary · The four categories · How applying works

Last reviewed: