Glossary

Claim repudiation

Also called claim rejection.

An insurer's refusal to pay a claim, with reasons given.

Repudiation is a formal rejection of a claim. The most common ground is material non-disclosure — something relevant that was not stated on the proposal form.

A repudiated claim can be challenged, through the insurer’s grievance process and then to the Insurance Ombudsman.

Related terms

  • Material non-disclosure Failing to reveal something that would have affected the insurer's decision.
  • Section 45 The provision limiting how long an insurer may question a life policy.
  • Insurance Ombudsman An independent forum that decides policyholder complaints, free of charge.

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